ADVANCED AERIALS & SATELLITE SERVICES

Diagnosing & troubleshooting - click for solutions

No signal received showing on screen through Sky box

• Check connector plugs to sky box

• Check for obstructions to dish

Only able to get some channels through Sky box

• Check connector plugs to sky box

• Check for obstructions to dish

Snowy pictures through aerial

• Check Tuning

• Possible faulty Amp

• Possible water in coax cable

Picture very Red or Green

• Check scart lead is in securely (if applicable)

• Possible faulty T.V

Sky Remote Control unable to change channels

• Change batteries in Remote Control

Picture freezing through Sky

• Dish out of alignment

• LNB or receiver faulty

No Picture at all through aerial

• Check connector plugs

• Ensure any amplifiers are switched on

Only receiving some channels through aerial

• Check tuning

• Do you have correct banded aerial? (call us for advice)

Ghosting through Sky box

• Check scart lead

Pixellating through Sky box

• Dish out of alignment

• LNB or receiver faulty

Ghosting through aerial

• Signal obstructed by trees

• Aerial moved

• New buildings recently erected

Picture keeps freezing through freeview box

• Incorrect aerial for transmitter